TERMS AND CONDITIONS

The www.glambyaj.com website is owned and operated by Glam By AJ, Registered address: 15 St James Avenue, Rowley Regis, B658AH.

See our Contact page for our contact details.

These Terms and Conditions govern your use of the www.glambyaj.com website and your relationship with Glam By AJ. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the www.glambyaj.com website. By using www.glambyaj.com you agree to be bound by these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights.

These Terms and Conditions were last changed on 8th January 2021.

The following terms apply to sales to the trade. Customers are advised to be qualified to use the products sold on this website. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Seller, for trained or untrained personnel without qualified supervision using or mis-using equipment supplied by The Seller. If you are a business customer, it is your responsibility to ensure that you are insured for products that you are using and we reserve the right to ask you for proof of professional status.

CONSUMER SALES

The following terms apply to sales to the general public. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Seller, for trained or untrained personnel without qualified supervision using or mis-using equipment supplied by The Seller.

SHOPPING WITH WWW.GLAMBYAJ.COM

You can Order Products in the following ways:

Online via this website

When you place an order for a product in the way described above, you are offering to buy it for the price stated, subject to these Terms.

When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email, we will then check availability and contact you via email if the product is not available.

Glam By AJ may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

PAYMENT

Orders may be processed online only.

To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the internet.

Your credit card company may also do security checks to confirm it is you making the Order.

All order details and invoices will be sent with your goods to the delivery address that you specify at the point of placing your Order.

PRICE

The price for each product on www.glambyaj.com is shown & paid in UK sterling (GBP). This does not include consumers outside the UK (the exchange rate given is the rate at the point of sale.

We always try to make sure that the prices on www.glambyaj.com are accurate but errors may occur. If we discover an error in pricing of the products in your order, we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you, we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. For more information about our delivery charges for despatches to UK addresses click here.

ACCEPTANCE OF YOUR ORDER

There will be no contract of any kind between you and us unless we actually dispatch the products to you. Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. At the moment, the goods are dispatched (and not before), a contract will be made between you and us.

DELIVERY AND CHARGES

The cost of packing and delivery is clearly displayed at the checkout for your approval prior to confirming your order.

Most orders placed before 3.00pm (Monday-Friday) are despatched from our warehouse within 24 hours of receiving your confirmation email, subject to your payment being processed and stock availability.

Orders placed after 3.00pm during the week or at weekends are processed and despatched the next following working day. No orders are processed, despatched or delivered on Bank Holidays or weekends.

The only guaranteed delivery is Special Delivery Guaranteed which operates Monday- Thursday.

COMPLAINTS

We welcome all feedback about our service, and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

We have a simple but comprehensive returns and refunds policy which means that we can get to the bottom of most queries quickly and easily through email. For issues that cannot be dealt with immediately we will endeavour to respond within 48 hours either with a solution or with an expected timescale to put an end to the issue.

If you feel you have a complaint you wish to file, please email us at glambyajofficial@gmail.com or click here to use our contact form.

RETURNS AND REFUNDS

For more information on Returns and Refunds, please click here.

CANCELLING AN ORDER

You are eligible under the ‘Consumer Contracts Regulations’ to cancel an order up-to 14 days after point of payment. If your order has already been shipped out and is in transit you will not be able to cancel your order until the parcel reaches you. The seller will be responsible for any return postage fees and the product will be reviewed once it has been received to make sure it is in a resealable condition and has not been tampered with. The only reason we will decline cancelling an order is if they order contains any cosmetic or eyelash products as this is for hygiene reasons.

AVAILABILITY OF PRODUCTS

We try to keep www.glambyaj.com as up to date as possible but cannot guarantee that particular product will always be available. All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money that you have paid for it.

PRODUCTS

We have made every effort to display as accurately as possible the colours and images of our products on our website however styles of the products are not always accurate such as our 3D Mink Eyelashes, we would advise all our customers to research the product before ordering as we do not accept returns or exchange for eyelashes not fully matching the images supplied by the manufacturer. This can be down to products being made by hand so may differ slightly.

AVAILABILITY OF GLAM BY AJ WEBSITE.

We try and offer you the best service we can but we cannot promise that all our products and services will meet your requirements and we cannot guarantee that www.glambyaj.com will be fault free. If you find a fault, please let us know by contacting glambyajofficial@gmail.com

There will be sometimes when your access to the www.glambyaj.com website is restricted to allow for repairs, maintenance or improvements.

LIABILITY OF WWW.GLAMBYAJ.COM

Glam By AJ website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the internet. If we are informed of any inaccuracies in the material on www.glambyaj.com we will try to correct them as soon as we can. In particular we are not liable to you for the following:

Incompatibility of www.glambyaj.com with any of your computer or telecommunications equipment or software
Technical problems or errors or interruptions of www.glambyaj.com
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to Glam By AJ

Any technical issue occurred on www.glambyaj.com when placing orders we reserve the right to cancel the order.

Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.

PROPRIETARY RIGHTS

The logo of Glam By AJ, is trademarked. You may retrieve and display the content of www.glambyaj.com on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.glambyaj.com without written permission from us.

No license is granted to you in these Terms and Conditions to use any trademark or service marks of Glam By AJ.

CHANGES

We may update these Terms and Conditions from time to time and these changes will apply to the use of www.glambyaj.com. If you do not wish to accept the new Terms and Conditions you should not continue to use www.glambyaj.com.

GENERAL

Please read the instructions, manuals and other user documentation that comes with your products carefully. Glam By AJ is not involved in the manufacture of products and will not advise on their use or operation or the manufacturer’s guidelines. You are urged to use all products safely and in accordance with the manufacturer’s guidelines.

Glam By AJ may change or withdraw any part of www.glambyaj.com, or may refuse you access to the web site at any time if we consider it necessary.

Glam By AJ may also terminate this agreement and immediately remove, cancel or suspend access to and use of www.glambyaj.com upon breach of any part of these terms whatsoever.

Termination shall be without prejudice to Glam By AJ other rights.

Glam By AJ acts as principal on its own account and not as agent for you or any other person.

If Glam By AJ does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these Terms is held to be unenforceable, such part will at Glam By AJ option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.

These terms constitute the full agreement between you and Glam By AJ and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

Since we are mainly aiming www.glambyaj.com at the UK market, we cannot guarantee that it accords with local laws of any other countries. Use of Glam By AJ and these terms are subject to the laws of England and the jurisdiction of the English Courts.